Last updated: June 9, 2026
Panel International Limited provides, under the WanelDesign brand, digital software subscriptions and usage-based services. Unless a different written agreement applies, eligible refund requests must be submitted within 7 calendar days of the original charge date.
Refund requests are accepted for first-time Starter or Plus subscription purchases made through the public pricing flow, duplicate transactions, verified billing errors, or cases where paid access could not be delivered to the customer account as intended. This applies to public plans such as Starter at $30 per month or $288 per year, and Plus at $85 per month or $816 per year.
Renewal charges after a plan has already renewed, separately purchased credits or add-ons, custom Team invoices after onboarding or access setup has started, and accounts suspended for fraud, abuse, or Terms violations are generally non-refundable unless required by law.
Canceling a paid plan stops future renewal charges but does not create a prorated refund for the current paid term unless required by law or approved under this policy. Paid access remains active until the end of the billing period already purchased.
To request a refund, email [email protected] with your account email, charge date, plan name, and reason for the request. Approved refunds are returned to the original payment method. Financial institutions may take 5 to 10 business days to post the credit after processing.
Operator: Panel International Limited
Address: ROOM 1201, 12/F, TAI SANG BANK BUILDING, 130-132 DES VOEUX ROAD, CENTRAL, HONGKONG